Shipping policy
Thank you for shopping with Double Bloom Collective!
Order Processing
Orders are typically processed within 2-5 business days. During holidays, sales or new product launches, processing times may be slightly longer.
Once your order has shipped, you will receive a confirmation email with tracking information.
Shipping Times
Please Note: Some items are shipped from our trusted overseas partners and may require 2-4 weeks for delivery. These products will be clearly marked on the product page with an estimated shipping time frame.
Delivery times vary depending on your location and the shipping method selected at checkout. While we strive to deliver orders as quickly as possible, shipping estimates are not guaranteed and may be affected by weather, carrier delays or other circumstances beyond our control.
Shipping Rates
Shipping costs are calculated at checkout based on the destination, package weight and selected shipping method.
Lost, Delayed or Stolen Packages
Once an order has been shipped, Double Bloom Collective is not responsible for delays, lost packages or stolen deliveries caused by the shipping carrier. If your package is mark as delivered but cannot be located, please contact the shipping carrier directly. We will gladly assist you in filing a claim when possible.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address. If an incorrect address is entered, please contact us immediately at dbloomcollective@gmail.com. We cannot guarantee changes once an order has begun processing.
If a package is returned to us due to an incorrect or undeliverable address, the customer will be responsible for any additional shipping charges to resend the order.
Damaged Orders
If your order arrives damaged, please contact us within 3 days of delivery and include your order number along with clear photos of the damaged item(s) and packaging. We will work to resolve the issue as quickly as possible.
Questions
If you have any questions about your order or our shipping policy, please contact us at dbloomcollective@gmail.com